Service Call

$65.00 per hour

Service call charges will apply to all service calls where the customer requests a technician visit their home and it is determined that the problem is not PSTEL.Net network related. Network related issues are those problems up to the side of the house (outside).  Anything inside the customer home will be accessed a service call charge.

To help avoid unnecessary charges, customers are encouraged to call the toll free technical support help line at no charge before calling the telephone company. If a customer suspects the modem is faulty, customer can make arrangements with PSTC to bring the modem to the PSTC offices and have it checked at no charge. During the first 18 months, PSTC will replace faulty modems at no charge. After 18 months, customer would have the following modem replacement options:

• Sign a new contract and acquire a new modem covered under contract.
• Purchase a new replacement modem at full price.
• Purchase a refurnished modem at $40.00 plus tax. Customer will be responsible for shipping charges (if requested) for replacement modems if not under contract. Refurbished replacement modems are intended for replacement only and not available for purchase by new DSL customers.

MONTHLY COMPUTER SECURITY PLANS

• Get help removing virus and spyware!
• Low Monthly Fees!
• All plans guaranteed!

With SecureIT Services offered through PSTEL.Net (your ISP), we’ve taken the guesswork and risk out of enjoying the Internet by safeguarding your computer. Not only is your computer fully protected from the overabundance of Internet security threats, it is also optimized to provide top notch performance! PSTEL.Net offers monthly protection plans, or in the event you are currently having an issue with your computer and not covered under a plan, we offer one-time PC Diagnostic and/or Support Services at great low prices! Click here for details.

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