PSTC: Services: Installation and Modem Charges

Activation Fees and Modem Charges

Activation Fees

Activation fees cover connecting the line from your home or residence to our equipment within our Central Office --- not a visit to the customer premises. It is customer’s responsibility to pickup DSL equipment, and to connect equipment within their home or business. Customers must make arrangements to pickup equipment during PSTEL.Net business hours: Monday-Friday, 8:30 - 12:00 noon and 1:00 to 5:00 pm. Any visit to the customers home or business may result in additional charges unless Professional Installation is purchased by the customer.

DSL Per Line Activation Fee:
All Packages	$100.00
This charge only covers your network connection. Must be paid for up front, along with modem kit or other necessary equipment to be purchased from Public Service Telephone, before service will be activated.

Additional DSL Charges: (Optional)

Professional Installation	Charge: $29.95 one-time charge For those customers which would like a PSTEL.Net DSL technician to deliver the modem and connect it to their computer. PSTEL.Net technician cannot perform any other tasks than connecting the modem to the computer. Technician is not responsible for any computer related issues or problems.
Inside Wiring*	Charge: $50.00 per computer jack, plus materials. Plus, additional monthly maintenance charge for new jacks installed - if customer subscribes to monthly maintenance plan.
Additional Filters:	In-Line Filters:	$5.50 plus tax
	Wall-Mount Filters:	$8.00 plus tax
Additional Splitters	$4.57 plus tax
Wireless Router	$65.00
USB Wireless Router	$65.00
Ethernet to USB Converter	$25.00
*Inside wiring charge covers the cost of a Public Service technician, if required, to run the DSL phone wire to a new location (Jack) not already established.

It is the customer responsibility, at customer’s expense, to obtain, maintain, and operate suitable and fully compatible computer equipment required to access PSTEL.Net services. PSTEL.Net reserves the right to determine what equipment and software (if any) which is included as part of any and all of its contract agreements and/or service plans, and is subject to change at the discretion of PSTEL.Net at any time.

Other charges may be incurred for the following reasons and are not covered by Public Service Telephone or PSTEL.NET DSL technicians:

Computer programs or any upgrade necessary to become DSL compliant.
Hardwired devices located in your home or business, such as alarm and/or medical services.

NOTE: Business installations requiring special and/or extensive connections, wiring, modems and other specific requests will be quoted separately.

Modem Options:

Single Port Ethernet Modem Kit

Kit Includes: modem, 2 in-line filters, 1 line splitter, and 1 wall-mount filter (if needed).

$99.00

All modems are purchased directly from Public Service Telephone. Modem kits must be paid for up front, along with applicable activation fees, before DSL service will be activated. Charge for modems cannot be billed on your DSL account or phone bill. Modem kit prices are subject to change without notice.

All modems are the sole responsibility of the customer. Public Service Telephone does warranty the modems(s). All and any warranties are by the modem(s) manufacturer.

Service Call Charges:

Service Call

$65.00 per hour

Service call charges will apply to all service calls where the customer requests a technician visit their home and it is determined that the problem is not PSTEL.Net network related. Network related issues are those problems up to the side of the house (outside). Anything inside the customer home will be accessed a service call charge.

To help avoid unnecessary charges, customers are encouraged to call the toll free technical support help line at no charge before calling the telephone company. If a customer suspects the modem is faulty, customer can make arrangements with PSTC to bring the modem to the PSTC offices and have it checked at no charge. During the first 18 months, PSTC will replace faulty modems at no charge. After 18 months, customer would have the following modem replacement options:

Sign a new contract and acquire a new modem covered under contract.
Purchase a new replacement modem at full price.
Purchase a refurnished modem at $40.00 plus tax. Customer will be responsible for shipping charges (if requested) for replacement modems if not under contract. Refurbished replacement modems are intended for replacement only and not available for purchase by new DSL customers.

Click here for PSTEL FAQ Page for Broadband Services (DSL)

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