PSTC - Customer Care - Customer Survey

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Customer Survey

Public Service Telephone is dedicated to improving our service. Your answers to the questions below will help us to track how we're doing and to identify the areas that need improvement. Your participation in this effort is greatly appreciated.

Customer Information
Email
Name
Address
City
Home Phone
Work Phone
State
Zip

Select the appropriate choices below

Please Rate your satisfaction with the following:
Noise-free line
Cost of service
Accuracy of Bill
Ease of Understanding Bill
Ease of Doing Business
Courtesy and Friendliness of Employees
Quality of Equipment

For what reason did you recently contact Public Service Telephone Company?

Please Rate your satisfaction with the following:
If you talked to our PBX switchboard operator, were you treated courteously?
If so, was your call answered promptly?
If you made application for new service, were you treated courteously?
Were you contacted regarding the installation or removal of your service?
If so, were you treated courteously?
If a PSTC technician came to your location, were you treated courteously?
If you contacted PSTC to add additional services, were you treated courteously?
If you contacted PSTC about a billing question, were you treated courteously?

Other comments

Public Service Telephone Company

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